Refund, Return & Cancellation Policy

Effective Date: June 8, 2026

At Party & Print STL, most products are custom-made and personalized specifically for each customer. Because custom products cannot be resold, we maintain the following refund, return, and cancellation policy.

Custom Products

All custom and personalized products are considered final sale.

This includes, but is not limited to:

• Backdrops

• Banners

• Photo Boards

• Welcome Signs

• Yard Signs

• Floor Decals

• Arch Panels

• Big Head Fans

• Centerpieces

• Cake Toppers

• Apparel

• Stoles

• Cap Toppers

• Buttons

• Memorial Products

• Funeral Programs

• Invitations

• Favors

• Stickers

• Labels

• Custom Printed Décor

• Personalized Gifts

Due to the personalized nature of these products, returns, exchanges, and refunds are not accepted once design work or production has begun.

Deposits & Payments

In-Store Orders

A 50% non-refundable deposit is required before design work and production can begin.

The remaining balance is due before pickup, delivery, or shipment.

Deposits are non-refundable once design work has started, proofs have been prepared, materials have been ordered, or production has begun.

Online Orders

All online orders require payment in full at the time of purchase.

Because online orders are custom-made and personalized, payments become non-refundable once design work or production has started.

Proof Approval

Customers are responsible for carefully reviewing all proofs before approval.

By approving a proof, the customer confirms that all information is accurate, including:

• Names

• Dates

• Photos

• Colors

• Spelling

• Grammar

• Event Details

• Design Layout

Party & Print STL is not responsible for errors that appear on an approved proof.

Reprints resulting from customer-approved errors will be treated as a new order.

Design Services

Design fees are non-refundable once work has begun.

If a customer chooses not to proceed after design work has started, any design fees, labor costs, and completed work may be deducted from any approved refund.

Damaged or Defective Products

If a product arrives damaged or contains a manufacturing defect, customers must notify Party & Print STL within 3 business days of receiving the order.

To submit a claim, customers must provide:

• Order number

• Photos of the product

• Photos of the packaging (if applicable)

• Description of the issue

Verified production defects may be repaired, replaced, or reprinted at the discretion of Party & Print STL.

Refunds are not guaranteed and will be evaluated on a case-by-case basis.

Customer-Supplied Photos & Artwork

Party & Print STL is not responsible for issues resulting from customer-supplied files, including:

• Low-resolution images

• Blurry photos

• Pixelated artwork

• Poor image quality

• Misspellings within submitted artwork

• Incorrect information provided by the customer

Customers are encouraged to submit the highest-quality files available.

Color Variations

Printed colors may vary slightly from colors viewed on monitors, mobile devices, tablets, or other screens.

Such variations are normal and are not considered defects.

Color variations are not grounds for refunds, exchanges, or reprints.

Shipping & Delivery

Party & Print STL is not responsible for delays caused by:

• Shipping carriers

• Weather conditions

• Natural disasters

• Incorrect shipping addresses

• Carrier service interruptions

• Circumstances beyond our control

Shipping delays do not qualify for refunds.

Order Cancellations

Orders canceled before design work begins may be eligible for a refund, less payment processing fees and administrative costs.

Orders canceled after design work, proof preparation, material purchasing, or production has begun are not eligible for refunds.

Chargebacks

Customers agree to contact Party & Print STL directly regarding any concerns before initiating a chargeback or payment dispute.

Filing a chargeback for a custom product that was designed, produced, or delivered according to the approved proof may result in the submission of order records, proofs, approvals, communications, tracking information, and other supporting documentation to the payment processor.

Questions

For questions regarding an order, please contact Party & Print STL as soon as possible. We are committed to providing excellent customer service and will work with customers to resolve concerns fairly and professionally.