Shipping & Production Policy

Effective Date: June 8, 2026

At Party & Print STL, every order is custom-made specifically for you. This policy explains our production timelines, proofing process, shipping procedures, and delivery expectations.

Production Time

Production time refers to the time required to design, print, finish, package, and prepare your order for pickup or shipment.

Most standard orders are completed within 1-2 business days after all artwork, information, approvals, and payments have been received.

Production times may vary based on:

• Product type

• Order size

• Custom design requirements

• Material availability

• Seasonal demand

• Customer response time

• Order complexity

Production timelines are estimates and are not guaranteed unless specifically agreed to in writing.

Business Days

Party & Print STL business days are Tuesday through Saturday, excluding holidays.

Orders placed on Sundays, Mondays, or holidays will begin processing on the next business day.

Production Cutoff Time

Orders submitted before 12:00 PM CST on a business day will begin processing that day.

Orders submitted after 12:00 PM CST will begin processing on the next business day.

Examples

• Order placed Tuesday at 11:00 AM CST → Processing begins Tuesday.

• Order placed Tuesday at 2:00 PM CST → Processing begins Wednesday.

• Order placed Saturday at 2:00 PM CST → Processing begins Tuesday.

• Order placed Sunday or Monday → Processing begins Tuesday.

Proofs & Order Approval

Proofs are available for many custom products but are not required unless specifically requested by the customer or required by Party & Print STL.

If You Request a Proof

If a proof is requested, production will not begin until written proof approval has been received.

Delays in proof approval will delay production and may affect delivery dates.

Customers are responsible for carefully reviewing all proofs before approval.

We strongly recommend zooming in and reviewing all details closely, including:

• Names

• Dates

• Photos

• Spelling

• Grammar

• Colors

• Alignment

• Cropping

• Design Elements

Screen size, screen resolution, monitor settings, device settings, and viewing conditions may affect how a proof appears. Customers should not rely solely on a small preview image when reviewing a proof.

Proof approval confirms that the customer has thoroughly reviewed and accepted all aspects of the design.

Once a proof is approved, Party & Print STL is not responsible for errors, omissions, image quality concerns, design preferences, or other issues that were visible on the approved proof.

If You Decline a Proof

Customers may choose to waive the proofing process.

By declining a proof, you authorize Party & Print STL to print your order as submitted and/or designed based upon the information provided.

Customers who decline proofs accept responsibility for all content, including:

• Names

• Dates

• Photos

• Spelling

• Grammar

• Layout

• Design Preferences

Party & Print STL is not responsible for errors, omissions, or design preferences on orders where a proof was declined.

Changes After Production Begins

Once an order enters production, changes, modifications, cancellations, or corrections may not be possible.

Additional charges may apply for requested changes prior to production.

Rush Orders

Rush production may be available on select products for an additional fee.

Please contact us before ordering if you have a specific deadline.

Rush production does not guarantee carrier delivery times.

Shipping Time

Shipping time begins after production has been completed.

The shipping method selected during checkout affects transit time only and does not reduce production time.

Production time and shipping time are separate.

Party & Print STL may ship orders using FedEx, UPS, USPS, or other approved carriers at our discretion.

Delivery estimates provided by carriers are not guaranteed.

Local Pickup

Local pickup is available at:

Party & Print STL
7242 Natural Bridge Rd
St. Louis, MO 63121

Customers will be notified when their order is ready for pickup.

All balances must be paid in full prior to pickup.

Free Shipping

Orders over $125 may qualify for free standard shipping within the contiguous United States.

Free shipping promotions may exclude:

• Oversized products

• Freight shipments

• Rigid materials

• Specialty products

• Certain promotional offers

Party & Print STL reserves the right to modify or discontinue free shipping promotions at any time.

International Orders

International shipping may be available upon request.

Additional production time, shipping charges, customs duties, taxes, brokerage fees, and import charges may apply.

Customers are responsible for all fees assessed by their country or customs authorities.

Party & Print STL is not responsible for customs delays or import restrictions.

Shipping Delays

Party & Print STL is not responsible for shipping delays caused by:

• Weather conditions

• Carrier delays

• Customs processing

• Labor disruptions

• Natural disasters

• Incorrect customer information

• Circumstances beyond our control

Shipping delays do not qualify for refunds.

Lost or Damaged Shipments

If your order arrives damaged, please contact Party & Print STL within three (3) business days of delivery.

Please provide:

• Order number

• Photos of the damaged product

• Photos of the packaging

• Photos of the shipping label

We will review the issue and assist with carrier claims when appropriate.

Once a shipment has been accepted by the carrier, carrier transit issues may be subject to the carrier's policies and procedures.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

Party & Print STL is not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

Orders returned due to customer address errors may require additional shipping fees before reshipment.

Shipping charges are non-refundable for returned shipments resulting from customer-provided address errors.

Order Tracking

Tracking information will be emailed once your order ships.

Tracking updates are provided directly by the shipping carrier.

Contact Information

Party & Print STL
7242 Natural Bridge Rd
St. Louis, MO 63121

Email: info@printstl.com
Phone: 314-445-5000